Plain-clothes observation
Discreet officers on the sales floor watching for theft and concealment.
Retail loss prevention in Calgary
Discreet plain-clothes and uniformed loss prevention that reduces theft while keeping the store welcoming for staff and customers.
What we protect
Shoplifting, organized retail theft and internal loss eat into margins, and repeat offenders learn which stores do not respond. Your staff should not have to confront them. Loss prevention puts trained officers on the floor and at the door, with documentation that supports your head office, insurers and police.
Typical settings
- Shopping centres and outlets
- Grocery and big-box stores
- Franchise and quick-service locations
- Independent retailers
What your coverage includes
Uniformed deterrence
A visible officer at entrances where deterrence is the priority.
Lawful apprehension
Apprehensions made only within legal authority, with police contacted as required.
Incident documentation
Reports with times, descriptions and outcomes for every incident.
Store-specific programs
Coverage built around your layout, high-risk merchandise and peak theft times.
How we manage the assignment
Assessment
We review loss history, store layout, high-risk merchandise and peak theft times.
Personnel selection
We assign plain-clothes officers, uniformed officers or a combination, depending on your goals.
Briefing
Officers are briefed on store policies, apprehension procedures, evidence handling and store contacts.
Supervision
Supervisors review incidents and officer conduct, and adjust coverage as patterns change.
Reporting
Each incident is documented for internal review, insurance claims and police files.
What you receive
- Incident reports suitable for police and insurance
- Regular summaries of activity and trends
- A contact for store and district managers
- Coverage adjustments as theft patterns change
Relevant experience
Plain-clothes loss prevention in SE Calgary
“Plain-clothes agents saved thousands of dollars in inventory within the first month, while staying respectful toward staff and the public.”
Common questions
Do you provide uniformed or plain-clothes loss prevention?
Both. Many retailers combine a visible uniformed guard at the door with plain-clothes agents on the floor.
Do you document incidents?
Yes. Each incident is written up with times and details so it can support internal reviews, insurance claims and police files.
Request a loss prevention assessment
Tell us about the site, the hours and what has happened so far. We will assess the requirement and confirm coverage in a written proposal.
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