Front desk service
A professional welcome for residents, tenants and visitors.
Concierge security for Calgary condos and office towers
Licensed security officers at the front desk who welcome residents and visitors, manage building access and handle problems calmly.
What we protect
The lobby is where a building’s security and its reputation meet. Residents, tenants and visitors expect a professional welcome, and property managers need to know who came in, which contractors were on site and what happened overnight.
Typical settings
- Residential condo towers
- Office towers
- Mixed-use buildings
- Rental apartment buildings
What your coverage includes
Visitor management
Visitor, contractor and delivery sign-in following building rules.
Building access
Key, fob and access management, including after-hours entry.
Common-area patrols
Regular checks of lobbies, amenity rooms, stairwells and parkades.
Incident response
Calm de-escalation and escalation to the right contacts.
Shift logs
Logs and incident reports for property managers and boards.
How we manage the assignment
Assessment
We review building rules, access systems, resident or tenant needs and recurring issues.
Personnel selection
We select officers who combine security training with a polished front desk manner.
Briefing
Officers learn the building procedures, key contacts, contractor rules and emergency plans.
Supervision
Supervisors check the desk, review logs and follow up on feedback from managers and boards.
Reporting
Property managers receive shift logs and incident reports, with follow-up items flagged.
What you receive
- Shift logs for every coverage period
- Incident reports with follow-up items
- A contact for the property manager and board
- Regular reviews of desk procedures
Relevant experience
Concierge security for a luxury residence
“A luxury condo needed staff who could deliver a first-class guest experience and handle real security risks. The board credits our team’s sharp, respectful approach and skilled de-escalation.”
Corporate, concierge or Longhorn?
Two services and our corporate division. Longhorn Security Unit is a division of Barry Enterprises Protection & Security Services. Here is how they differ.
Concierge Security
Front desk service, visitor management and building access.
You are here
Longhorn Security Unit
Our division delivering coordinated security programs for corporate and commercial properties.
Common questions
How is concierge security different from a standard guard?
A concierge officer is the first point of contact for residents, tenants and visitors, so customer service matters as much as security. Our concierge staff are licensed security professionals trained for both.
Can you provide round-the-clock coverage?
We staff concierge posts for single shifts or continuous coverage, depending on what the building needs. Coverage hours are confirmed in your proposal.
Request a concierge security assessment
Tell us about the site, the hours and what has happened so far. We will assess the requirement and confirm coverage in a written proposal.
Related services
Suit and Tie Security
Corporate security
Suited personnel for business settings and private functions.
A division of Barry EnterprisesLonghorn Security Unit
Our division for coordinated corporate and commercial security programs.
Security guard services
Licensed, uniformed guards for commercial, construction, retail and residential sites.